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Shipping

 

 

I pack your orders securely and carefully so that you receive your items in the same perfect condition they left. Orders are shipped within 24hrs* Monday to Friday (excludes Public Holidays. Please see dispatch cut off time below) 

  For Christmas delivery times, please click here

Australia: 

I ship your orders using Australia Post eParcel Service. I provide you the highest service that includes:

  • Detailed Tracking - a full tracked service with email updates.
  • Signature on Delivery - your parcel must be signed for upon delivery.
  • Insurance Cover - in the unfortunate event that loss or damage occurs in transit, your parcel is protected by their insurance cover. 

    These service inclusions are available on both the Standard & Express shipping options. Once your order ships, you will be updated by Australia Post via email of your shipment progress, their scheduled delivery date and once it has been delivered. 

 
Australian Shipping Options:
 

Standard Shipping - starts at $8.20 includes Tracking, Insurance Cover + Signature on Delivery.

Express Shipping - starts at $9.65 includes Tracking, Insurance Cover + Signature on Delivery. 

Free Shipping for over $85 - ships by Standard Shipping. It still includes Tracking, Insurance Cover + Signature on Delivery. If you wish to use Express Shipping, it is still offered at checkout.

All shipping costs are provided at final step of checkout. 

Please note: Express shipping does not mean faster processing/dispatch, it just means you have chosen a faster delivery service. If order is made after dispatch cut off time, it will be shipped next business day.

 

Australia Post approx transit/delivery times within Australia:

Delivery times are to be used as a guide only as transit times vary right across Australia. These time frames exclude Public Holidays and Weekends.
 

Standard Shipping:

NSW: 2-3 working days.
QLD: 1-3 working days.
SA: 2-5 working days.
WA: 3-5 working days.
NT: 3-7 working days.
ACT: 3-5 working days.
TAS: 3-5 working days.
VIC: 3-5 working days.

NOTE: Regional Areas add 2-4 business days to your nearest capital city.


Express Shipping:

Express Post is next day delivery for Capital Cities and Metro areas.

NOTE:
Regional Areas add 2-4 business days to your nearest capital city.
 

To calculate your delivery time please click hereIn the "From" box please enter postcode 4217 Surfers Paradise. 

Note: For shipping inquiries once your order has been shipped (eg how long for delivery), you can check its progress from your tracking link or the email updates you receive from Australia Post. 

 

Shipping Cutoffs for Daily Dispatch:

Monday - Friday: Order before 7am AEST*. Orders placed after 7am are shipped next business day (excludes Public Holidays)

Saturday - Sunday: Closed, orders will be shipped next business day*.

*Note: During busy sale periods, weekend orders & lead up to Xmas, please allow up to 48hrs (2 working days) for order processing and to receive your tracking information. 

 

Order Tracking:

Australian Customers: Once Australia Post collects the orders from me, you will receive a shipping confirmation email from me and also Australia Post which has another tracking link. You will be updated by Australia Post via email of your order progress, their scheduled delivery date and once it has been delivered. You can also track orders via Australia Post website using your tracking number: http://auspost.com.au/track/track.html.  

Please don't email me asking when it will be delivered as I honestly will not know and can't provide you an answer. Australia Post are the delivering company and keep you informed by email of your shipment progress and their scheduled delivery day or you can manually check its status via your tracking link :)

International Customers: If you have chosen a Tracked Shipping service then you will be provided the same links to track your order.

 

Late Delivery or Broken Item (Australian Customers):

If your order has past their scheduled delivery date by 3 working days, you will need to lodge a missing/late inquiry with Australia Post here. Please note this can take Australia Post up to 10 working days to investigate

In the unfortunate event that items have arrived damaged, you will need to lodge a claim with Australia Post. For information on how to apply for a claim, please click here. Alternatively, if you require further assistance you can email me at sam@discountbeautyboutique.com.au

 

Authority To Leave:

Australian shipping includes Signature on Delivery. Discount Beauty Boutique take no responsibility for parcels that may go missing when customers request to leave unattended at their premises or use Australia Post Safe Drop Service and request to have no Signature on Delivery. Requesting this option is at your own risk.

 

Returned Article:

Discount Beauty Boutique can not be held responsible for incorrectly entered delivery addresses. If your parcel does get returned due to providing an incorrect address or because it was unclaimed at the Post Office, you will incur a return to sender fee that Australia Post charges me. You will also have to pay a postage fee to have the parcel returned to you.

Confirmation of your details is given on the checkout page before submitting your order. If you have submitted an order with an incorrect address, please contact me immediately at sam@discountbeautyboutique.com.au

 

New Zealand:

All shipping options will be provided at checkout. We provide the options of:

  • Standard Air Mail (non tracked) from $6.50 - 5-28 working days for delivery
  • Standard Air Mail (non tracked) + Signature on Delivery from $11 - 5-28 working days for delivery
  • Tracked Shipping from $12 - 3-14 working days for delivery
  • Express Courier from $15 - 2-3 working days for delivery
  • Insured Post Options
  • Free Shipping for orders over $85 is shipped by Tracked Post. 

All transit times noted above are approximate time frames. Discount Beauty Boutique can not be held accountable for delays with the postal service or customs clearance once reaching NZ.

Insured Post is an option that covers your package for any loss or damage. If you don't choose this cover, unfortunately you can not put a claim in and we can not replace any items that may have been lost or damaged.

International Customers: If you have selected an Insured Post option and if by chance, your parcel does get lost or your item/s arrive broken, you can submit a claim with your local Post Office for the loss or damage. 

To calculate your delivery time please click here. Select Overseas and in the "From" box please enter postcode 4217 Surfers Paradise.

 

Rest of the World:

Shipping to all other countries starts from $8. We provide the option of Standard Air Mail, Air Mail + Insurance, Tracked and Express.

You will see your shipping costs prior to payment, simply add items to your cart and proceed to the Checkout page where you will be offered the Shipping method choices and their prices.

Insured Post is an option that covers your package for any loss or damage. If you don't choose this cover, unfortunately you can not put a claim in and we can not replace any items that may have been lost or damaged.  

 

International approx transit/delivery times:

Examples below are approximate International delivery times. They do not account for delays with the postal service or customs clearance once the package reaches its destination country. We are not responsible for any of these delays.

 

Air Mail: 5-28 Working Days. No tracking with this service.

International Tracked: 3-14 Working Days. 

International Express: 2-3 Working Days. Tracked + Signature on delivery.

 

Please note that Shipping of Nail Polish can not be shipped Internationally at this time due to a change in Australian Customs Law.

  

Combined Shipping:

I can combine shipping in some cases if you have made two separate orders on the same day. Please email sam@discountbeautyboutique.com.au ASAP. I am more than happy to refund the difference in postage and combine into one parcel.

If you have already received your tracking number, then I am not able to combine your order sorry, as I would have already packed it.