How can I contact you?
You can use the Contact form or email email@example.com Please allow 24-72hrs for a reply Mon-Fri. If you have sent your message on the weekend, we will respond on business days. We do ask that you are patient with us. Our system populates emails by oldest to newest so if you contact us multiple times, please know this will place you at the back of the queue.
Do you have a phone number?
No, we don't have a contact number as we are just an online store. All communication is via email.
No, we are just an online store.
Can I pick up my order?
No sorry, we do not allow pick up of orders.
Where do you ship?
We ship orders Worldwide.
I just placed an order and need to change something or cancel it, what can I do?
Once your order is submitted it’s instantly sent to our dispatch system to begin picking your items and getting them shipped to you as soon as possible. Unfortunately we are unable to swap items or cancel as this leaves a fairly short window in which we can cancel or remove items from your order.
Where do I enter a coupon code?
Coupon codes are entered at final steps of checkout. A box will appear for you to enter in your code.
I forgot to add my coupon, how can I fix this?
Unfortunately once an order is placed it can not be amended to add a coupon code.
My delivery is late or arrived broken (Australian Customers):
If your order has past Australia Post's scheduled delivery date by 5 working days, please contact firstname.lastname@example.org and we will raise a query with Australia Post. Please note this can take Australia Post up to 10 working days to investigate.
In the unfortunate event that you have received items damaged, you will need to lodge a claim with Australia Post. For information on how to apply for a claim, please click here. Alternatively, if you require further assistance you can email email@example.com
Any damages must be advised within 24hrs of receipt of your package and will be assessed to see if deemed faulty. If faults are advised after this date we are not able to accept the report.
All prices are quoted in Australian ($AU) dollars.
*NZ Customers can use Afterpay & Laybuy to buy now, pay later!
*UK Customers can use Laybuy option to buy now, pay later!
Are your products authentic and genuine?
Yes, all products are 100% real, authentic and genuine as we have been appointed an Official Retailer for all the brands we stock. Products are delivered to us direct from the brand and or their distributor.
Do you sell vegan products?
Yes! We stock lots of vegan products. Click here to view the range.
A product is out of stock. When will it back?
Any product marked as out of stock will be back in as soon as the item is available from the manufacturer or supplier. Due to shipping times and delays from suppliers, we can not give a definite time frame of restock. Please don't email asking when an item will be back as we honestly don't always know and don't have an ETA to provide.We have a wait list system in place where you can sign up on the product page of the out of stock item and you will be notified by email when an item is back in store.
An item was in my cart then it says sold out?
Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.
I added a free gift to cart but it doesn't appear on my invoice?
Free gifts apply to orders $65 or more (excludes shipping costs). If you apply a coupon to your order and the subtotal falls below $65, the free gift no longer applies to the order.
Do you sell gift vouchers?
Do you offer MUA/Industry discounts?
Yes we do! Please click here for information on how to apply.
Colours vary on all screens and devices. They can be different on mobiles, computers and tablets. Its best you research online to look at different swatches so that you can select the correct colour of products.
How long will my order take to be delivered?
Transit times vary across Australia. Below are examples of Australia Post approx transit times within Australia:
Standard Shipping: 1-7 working days.
Express Shipping: 1-5 working days.
We post internationally offering Tracked Post and Express Post which is calculated by weight as per Australia Post's pricing guidelines. International shipping delivery times vary depending on the shipping method you have chosen.
Examples below are approx International delivery times. We are not responsible for any customs clearance or delays.
Please note nail polish can not be shipped Internationally. Any orders containing nail polish will have the item refunded.
Approximate Transit Times:
International Tracked: 3-7 Working Days - Tracked through Australia Post website.
International Express: 2-3 Working Days - Tracked + Signature on delivery.
Taxes & Duties
All prices on Discount Beauty Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Discount Beauty Boutique are not responsible for such charges.
Australian Customers: Once your order is ready for dispatch you will receive an email from Australia Post with tracking information. Once Australia Post collects the orders from us, you will receive a shipping confirmation email which has another tracking link. You can track orders via Australia Post website: http://auspost.com.au/track/track.html.
Note: For shipping inquiries once your order has been shipped (eg delivery day etc), you will be emailed updates by Australia Post on its progress and scheduled delivery day. You can also check its progress from your tracking link.
International Customers: If you have chosen a Tracked Shipping service then you will be provided the same links to track your order.
Do you deliver to PO Boxes?
Yes we deliver to PO Boxes.