How can I contact you?
You can use the Contact form, email us at firstname.lastname@example.org or private message us on Facebook. Please allow 24-48hrs for a reply. If you have sent your message on the weekend, I will respond on business days.
Where do you ship?
I ship orders Worldwide.
Do you combine shipping?
Yes i can combine shipping. If you have made two separate orders on the same day and want them combined, please email email@example.com ASAP. I am more than happy to refund the difference in postage and combine into one parcel. If you have already received your tracking number, then i am not able to combine your order sorry, as i would have packed it already.
All prices are quoted in Australian ($AU) dollars.
*International Customers easiest payment method is PayPal, as bank transfers can be tricky between International accounts as our banking systems work differently. You don't need to be registered to use this service, it allows you to pay securely using a debit or credit card.
Are your products authentic and genuine?
Yes, all products are 100% authentic and genuine and are delivered to me direct from the supplier/distributor.
When will a out of stock product be back?
Any product marked as out of stock will be back in as soon as the item is available from the supplier. Due to shipping times and delays from suppliers, I can not give a definite time frame of restock. You are able to submit your email address on the product page to be notified when an item is back in store.
An item was in my cart then it says sold out?
Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.
Do you sell gift vouchers?
Do you offer MUA/Industry discounts?
No, at this time i do not offer this.
How long will my order take to be delivered?
Transit times vary across Australia. Below are examples of Australia Post approx transit times within Australia:
Standard Shipping: 1-7 working days.
Express Shipping: 1-5 working days.
We post internationally offering Air Mail, Tracked Post and Express Post which is calculated by weight as per Australia Post's pricing guidelines. International shipping delivery times vary depending on the shipping method you have chosen.
Examples below are approx International delivery times. We are not responsible for any customs clearance or delays.
Air Mail: 5-10 Working Days - No tracking with this service.
International Tracked: 3-7 Working Days - Tracked through Australia Post website.
International Express: 2-3 Working Days - Tracked + Signature on delivery.
Taxes & Duties
All prices on Discount Beauty Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Discount Beauty Boutique are not responsible for such charges.
Australian Customers: Once your order is ready for dispatch you will receive an email from Australia Post with tracking information. Once Australia Post collects the orders from me, you will receive a shipping confirmation email which has another tracking link. You can track orders via Australia Post website: http://auspost.com.au/track/track.html.
International Customers: If you have chosen a Tracked Shipping service then you will be provided the same links to track your order.
Do you deliver to PO Boxes?
Yes we deliver to PO Boxes.
No, i am just an online store. I also do not allow pick up of orders.