Applying For Australia Post Compensation
This is applicable for Australian customers only.
In the unfortunate event that your item has arrived damaged during transit, your items are covered under Aus Post Insurance Cover as we provide this free of charge with our Australian postage. Claims for damages must go through Australia Post for replacement/refund.
The image below explains how to submit a damages claim.
Please remember to keep all the packaging material your items have arrived in, as these must be presented to the Post Office with the damaged item for inspection and submission.
Claims can take Aus Post approx 10-14 working days to process. Once processed they will either refund you directly or us. If they do send the refund to us, we will advise you of this and you can decide to get a replacement product (if stock is available), a store credit or refund.
If you require any further assistance with submitting a claim, please email me at firstname.lastname@example.org